Reference

How bddb Handles Your Personal Information

This Privacy Policy explains what data bddb collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use our platform — and exactly how that data is protected. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionPayment PrivacyCookie ControlsData Retention Policy
bddb How bddb Handles Your Personal Information
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Rights

Account Security Your account is protected with SSL encryption and OTP verification on login. Unusual access attempts trigger an automatic review before the session is allowed to continue.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie preferences from your browser or account settings.
Data Retention Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable compliance obligations. You may request details on specific retention periods.
Your Rights and Requests You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion where permitted by law. Submit requests through live chat or our support email.
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send data requests, deletion queries, or privacy concerns directly to our support email. We aim to respond to all privacy-related messages within a reasonable timeframe.
Live Chat Open the live chat window from your account dashboard to speak with our support team about data access or correction requests in real time.
Account Settings Some data preferences — including communication opt-outs and cookie settings — can be managed directly from the Privacy section inside your account settings page.

Common Questions About Your Privacy

Here are the questions we hear most often about how bddb handles personal data, payment records, and account information.

We record transaction references and amounts to verify your deposits and withdrawals. We do not store your mobile wallet PIN, full account number, or payment credentials on our servers.

Contact our support team via live chat or email with your account details and a data access request. We will compile and send your data in line with applicable local law and eligible region requirements.

Yes. Submit a deletion request through support. Some data may be retained for a period after closure to meet compliance obligations, but we will confirm exactly what is kept and why.

Only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers under confidentiality agreements. We do not sell personal data to third parties.

Non-essential cookies can be turned off from your browser settings or the Privacy section in your account. Disabling analytics cookies does not affect your ability to log in or make deposits.

After account closure, your data is retained for the period required by applicable compliance rules. Once that period ends, personal data is deleted or anonymised in line with this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.