Reference

How bddb Operates Within the Law

Our legal framework sets out what you can expect from us and what we expect from you — covering account conditions, data handling, and how disputes are managed.

Account ConditionsData & PrivacyJurisdiction NoticeUser RightsContact Paths
bddb How bddb Operates Within the Law
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

Data We Collect and Why

We collect the information you provide at registration — name, contact details, and payment method identifiers like your bKash or Nagad wallet number — solely to operate your account and process transactions.

How Long We Keep It

Account data is retained for as long as your account remains active and for a defined period after closure, in line with financial record-keeping obligations. You may request a summary of what we hold at any time.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings; disabling analytics cookies does not affect account access.

Requesting Changes or Deletion

To correct your account details or request deletion of personal data, contact our support team via live chat or email with your account ID. We process verified requests within seven business days.

REACH OUR TEAM

Contact Us on Legal Matters

Team online

Legal Queries by Email

Send detailed legal or account-rights questions to our support address. We aim to respond within two business days and will reference your account ID in every reply.

Live Chat for Account Issues

For urgent account-access or wallet-dispute queries, open the live chat from your account dashboard. Have your bKash or Nagad transaction reference ready to speed up verification.

Written Correspondence

Formal legal notices must be submitted in writing through our official contact form. We acknowledge receipt within one business day and assign a case reference number.

What You Asked About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to you in Bangladesh.

Access depends on your local law and the regions we currently serve. You are responsible for confirming that using bddb is lawful in your location before opening an account.

We hold your registration details, contact information, and payment method identifiers such as your bKash or Nagad wallet number, plus your transaction history on the platform.

Contact our support team via live chat or email, provide your account ID, and we will compile and send your data summary within seven business days of verifying your identity.

Yes. Submit a deletion request through our support channels with your account ID. We will process it within seven business days, subject to any retention obligations under applicable law.

Any remaining balance is returned to the payment method on file — your bKash, Nagad, or Rocket account — after identity verification is completed. Contact support to initiate the process.

Material changes are communicated to the contact address on your account before the effective date. Continued use of your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.